Public Health > Patient Access to Healthcare Records and Consumer Complaints (English)

Patient Access to Health Care Records & Consumer Complaints

Texas Health & Safety Code § 181.105 (House Bill 4224) requires covered health care entities to provide clear instructions for consumers to request health care records, contact licensing authorities, and file consumer complaints.

1. How to Request Your Health Care Records

You may request a copy of your health care records from Harris County Public Health/CHWD by contacting:

Phone: 832-927-7646
Mail / In Person: 7457 Harwin Drive, Houston, TX 77036

When you request records, include your full name, date of birth, and the approximate dates of service. Additional authorization or identity verification may be required before records are released.

2. Disciplinary or Licensing Authority (For Questions/Concerns)

If you would like to submit a disciplinary or licensing concern related to Harris County Public Health/CHWD, contact:

Texas Health and Human Services
Phone: 1-877-378-9869
Email: [email protected]
Mail: P.O. Box 149030, Austin, TX 78714
Website: https://www.hhs.gov/hipaa/filing-a-complaint/index.html

3. How to File a Consumer Complaint

Consumers may file a complaint through the Texas Attorney General – Consumer Protection Division:

Texas Office of the Attorney General
P.O. Box 12548
Austin, TX 78711
Phone: 1-800-621-0508
Website: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint