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Holistic Assistance Response Team

The Holistic Assistance Response Team (HART) is a Harris County program created to dispatch 911 directly and other calls to interdisciplinary unarmed, first responder teams, trained in behavioral health and on-scene medical assistance. The HART program aims to improve community health and safety by quickly providing the appropriate response to community members experiencing homelessness, behavioral health issues, or non-emergency health or social welfare concerns, and to reduce unnecessary law enforcement or hospital-based interventions for non-emergent 911 calls.

HART launched on March 21, 2022, and as of September 2025, the HART Model operates in all HCSO districts. HART provides coverage 7 days a week from 7 A.M. - 11 P.M. Since its launch, HART has responded to more than 25,000 calls through the end of 2025. 

How to Access HART

HART teams are dispatched through the Harris County Sheriff's Office Emergency Dispatch Center; residents can call 911 or the non-emergency line (713) 221-6000. Community members are also able to call the HART Dedicated Phone Line (713-274-HART), which operates Monday-Friday from 8:00 A.M. to 5:00 P.M. The HART phone line provides case management services to all residents of Harris County. Community members are encouraged to leave a voicemail if calls are made outside of normal business hours and can expect a follow-up phone call from a HART case manager within 24 business hours.

Requests for HART field responders may also be made through the HART Dedicated Phone Line. Callers will be asked a brief set of screening questions to help ensure the safety of responders. At this time, HART provides on-scene response only in unincorporated Harris County.

If a call does not meet screening requirements, community members will be directed to the HCSO Non-Emergency line or to 911. If a call does meet screening requirements, a HART supervisor will review the information to determine whether an in-field response is appropriate.

Contact Information

For case management assistance, call 713-274- HART

For additional information or questions, email [email protected]

Holistic Assistance Response Team (HART) Program